Current Service Status
- 23/04/2011 @ 09:00:
-
It is now clear that Amazon have still to resolve their challenges within the Virginia facilities, where the single Trovus box remains hidden from us. The latest post from them seems to indicate that they are bringing back access but are having to manage the process carefully due to their own volume demands, so as not to undo the work they have already done.
Clear from both Trovus customer and Trovus perspectives, we have a single objective of bringing access back as soon as possible and then to fully understand what happened and what Amazon is doing to ensure it does not happen again.
We quote from Amazon as at 05.11 AM BST - "The team has been completely focused on restoring access to all customers and as such has not yet been able to focus on performing a complete post mortem. Once all our customers have been taken care of and are fully back up and running, we will give a detailed account of what has happened, along with the corrective actions we are taking to ensure it doesn’t happen again."
Trovus itself is clearly working to try to resolve this itself as well.
Status History
- 22/04/2011 @ 18:30:
- We are pleased to hear from amazon that more clients are reporting access to their infrastructure. As yet we have be
en unable to do so but keep trying. To reiterate what is happening to Trovus is that users can not see the log in page. All data is still being collected and processed.
- 22/04/2011 @ 10:00:
- We have maintained our watch over night and it remains frustrating that Amazon have not reported more progress. As w
e can not access one box which gives us the ability to give users access to the site, we remain off line. We continue to
monitor the situtation and as soon as Amazon get on top of their problems, Trovus will be back on line.
- 21/04/2011 @ 23:43:
- We maintain our monitoring of the situation and reiterate that the ability of the Trovus solution to collect and pro
cess intelligence is not impacted by this situation.
- 21/04/2011 @ 21:30:
- It seems that, despite our distributed architecture, we have one remaining server that remains beyond our reach. We
are simply waiting for access to it.
- 21/04/2011 @ 18:55:
- The latest update from Amazon sounds more encouraging.
- 21/04/2011 @ 14:30:
- Amazon report progress is being made to resolving the issues. The issue Amazon is dealing with is reported here. We will update you as soon as we know more.
- 21/04/2011 @ 13:16:
- Our latest contact from Amazon says that they have resolved some of the issues relating to the connection impacting us. They are yet to commit to a time frame but the messages are that progress is being made.
- 21/04/2011 @ 12:24:
- Amazon have informed us that of the two issues they are resolving, they have nowcompleted the first. We remain affected by the second and are waiting for the status update on the area impacting us.
- 21/04/2011 @ 11:37:
- We remain in dialogue with our network service provider, Amazon, around their work to bring back access to Trovus. For clarity, Trovus is still collecting data as normal. As soon as the connection is restored the normal Trovus service will resume.
- 21/04/2011 @ 10:28:
- Our provider has identified the issue and is continuing to work on the resolution.
- 21/04/2011 @ 10:00:
- Our provider is investigating latency and error rates with connectivity and is working on a solution - we will keep you informed as updates are available and will be back online as soon as possible.