Trovus helps customers make better use of the internet by creating for them their own online community. By owning a community a business can have a continuous two way dialogue with the members of the community which can improve lead generation and qualification, increase sales volumes, build customer loyalty, support product development, improve staff retention and recruitment as well as improve supplier management.
We follow a five stage process to identify, build and help you extract value from online communities that exist around your business.
Trovus delivers demonstrable value for its clients. This value can be measured in many ways, for example reducing the cost of lead generation, increasing revenues or reducing the need to pay recruitment fees.
Trovus five stages are:
A workshop to explore the most valuable communities around your business. This also starts the process of evaluating the profiles and interests of potential community members.
We will document the strategy for the creation of the online community, covering:
Implement the agreed proposal in line with the project plan using the techniques and methodologies we have developed over many years of community building.
Grow the community and build trust with new members through a two way dialogue based on the content of the web presence. We have developed over 150 tools and techniques for developing and enhancing online communities and will select the most appropriate ones for nurturing and growing your online community.
We will work with you to extract the value identified at the project start so that your online community delivers full value to your business.
Trovus Online Community Building Services - contact us today if you would like to discuss an online community that you would like to start building and developing.