I had the pleasure of spending an hour or so talking with Colin Mooney this week. Colin has the enviable job of "Wiki Champion" for a large bank. It was great to share experiences around the cultural adoption of Wikis and other Web 2.0 tools in the workplace. What was clear was that we both observed similar things:

- Wiki's work best when trialled in a small, focused, pilot with a clear goal as to what the wiki is trying to improve. In Colin's case it was organising workshops.

- It might be difficult to measure the ROI of a wiki, but it is possible, and once word of the success of the pilot gets round the problem will be controlling the spread of it due to over-demand, not trying to justify it in the first place!

- The younger generations "get it" quicker than others.

What was also clear is that there is a growing "required reading" list of blogs that both of us follow independently - Stewart Mader, Luis Suarez and Richard Dennison. It's exciting to see that someone else is also doing this for real in the workplace and we're not alone!

Comments

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Jon Mell, 3 months ago

Hi Brian - thanks for your comment. We are seeing a lot of interest from product companies in using wikis in this way. Take a look at http://www-941.haw.ibm.com/collaboration/wiki/dashboard.action for an example

Brian Coventry, 3 months ago

Caspar, our initial conversations on Wikis have had me thinking about them in relation to describing products and acting as a help resource. The more I think about this the more I end up seeing the value in Wiki's for processes - any examples here?

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